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General Return Policy
Kobe Pearl USA, Inc. has a STRICT NO RETURN POLICY.
If the product has any defects, we will provide repair service or exchange within seven (7) days of the product shipment arrival date. IN ORDER FOR REPAIRS TO BE MADE THE ORIGINAL INVOICE MUST BE KEPT AND SHOWN. Please contact us directly to see if you are eligible for repair service or exchange.
To be eligible for an exchange, you must meet the following criteria:
1) Customer must pay for the return shipping cost;
2) All products must be new and unused;
3) There will be no exchange if damages on product and product's tag, case, invoices, etc. on returns; and
4) Please allow a processing time of two to three weeks for exchanges. Kobe Pearl USA, Inc. reserves the right to modify its exchange and return policy.
Exchange Policy
If you would like to exchange your item due to receipt of a faulty item please CONTACT US within seven (7) days of the product shipment arrival date. If eligible for exchange, new product will be shipped to you upon receipt of the previous product. Please allow for a processing time of two to three weeks for exchanges.
Kobe Pearl USA, Inc.의 상품은 반환(money back/return), 교환(exchange)을 할수 없는 Final Sale 입니다. 상품 구매에 신중을 기하여 주시길 바랍니다. 고객님의 변심(충동구매)에 의한 상품은 반환하지 않습니다. 또한 상품에 하자가 있을 경우에는 상품을 배송 받은 후 7일안에 A/S 및 교환(exchange)만 가능합니다. IN ORDER FOR REPAIRS TO BE MADE THE ORIGINAL INVOICE MUST BE KEPT AND SHOWN.
1) 반송 배송비는 고객님 부담입니다.
2) 상품을 미사용한 상태에서 배송하여 주십시요.
3) 모든 상품의 테그, 케이스, 인보이스 등을 훼손 및 멸실한 경우에는 교환이 절대 불가합니다.
4) 교환 Processing time은 2-3주 입니다. Kobe Pearl USA, Inc. reserves the right to modify its exchange and return policy.
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